Originally Posted by
Vulcan
IF UA really is 'nervous' as some here have indicated, it is probably that they are hearing from their HVFs that going from the GF seat they are used to sitting in, to the new Polaris seat just is not acceptable and that they will look elsewhere. If 20% of them do it, UA is in big trouble.
Perhaps true. The flip side is having a C product that people actually buy, instead of upgrade into.
The relevant question becomes, how much more special does a GS need to feel than others? If you raise the level of service for the C passenger but drop it for the GS, that becomes a very real issue. What, exactly, is the GS paying for? Is this the reason UA is looking at other GS enhancements, in the terminal? Driving out to the plane, walking passengers to the GS lounge, that sort of thing? This is not about a GS with a who-do-you-think-I-am issue. Simply differentiating service levels enough to justify the spending level from the passenger's point of view.