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Thread: Direct, transaction based customer feedback via the app? (or any other ideas)
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Old Aug 22, 2016 | 2:22 pm
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henkybaby
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I think they are in the firing line anyway... Personally I believe it can even be an incentive to be even more customer focused..

BA could also choose to ask a different question each time. It just needs to be 1 or 2 though.

Last but not least, it is a good way to evaluate new 'enhancements' (or actual improvements) directly.
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