Originally Posted by
derby44
Please don't purchase any gift cards unless it is a physical plastic card especially from Hyatt with a promotion. Promises of they'll send you the card number and pin are useless/rip off. Unless you use these cards/certs within thirty days you are basically SOFL. Buyer beware. I've learned my lesson. Best of luck to all.
Your experience seems to contradict most on this thread. I think everyone else that bought directly from Hyatt was able to get their funds replaced. Reach out the concierge here.