Originally Posted by
cjermain
Last summer (2015), I was told by multiple call center agents that UA had officially ended the practice of "protecting" fliers. That is, they would no longer allow you to simultaneously have seats on two or more flights from A to B, where extra seats are booked in case of a misconnect. The rationale was that it was causing problems because fliers never cancel the protected seats when they make their original flight. Why UA's software can't automatically detect that the later booking is not needed, I don't know. But that was the rationale that I was told.
This.
My repeated telephone calls to UA last summer 2015 for every UA flight that I had always gave me this response. And, EVERY UA flight I had was delayed. I then moved all of my flying over to Delta, and life was much better.
So is the above no longer the rule? Is 'Protection' as we have always known it to be (like in the good old pmUA days) still working? Why do only some of the phone agents know about this and/or know how to do it?