Originally Posted by luv2fly1st

Here is an example of an interaction of an entry with CBP at the US POE at YYZ on January 17, 2014 when I was returning from a personal trip to India.

Waited in the GE line after getting my receipt. CBP agent took a long time (loooong time) to process the person in front of me. She was a very attractive young lady. I waited, 1,2,3,4 minutes while he was questioning (flirting) with her. when she left, I presented my GE receipt and passport Here is what happened next:

where are you coming from? india
business or pleasure? pleasure
any food or agricultural products? no
any alcohol tobacco? no
anyone traveling with you? no
how long were you away? 10 days
who did you visit? i went to see my mother in law
YOU WENT TO SEE YOUR MOTHER IN LAW WITHOUT YOUR WIFE? THIS INSPECTION IS OVER!

With that, he pushed the passport at me with such force that it fell off the counter, and when I picked it up, he had closed his station and was gone leaving me in limbo at his GE kiosk.

I was immediately surrounded by 2 CPB agents who repeatedly asked me in very loud tones "WHAT'S THE MATTER? WHAT'S THE MATTER". I replied "ask him" (the original agent) and began writing names down. A CBP supervisor arrived and the first thing he did was take my pen and paper away saying "This can be used as a weapon" and my list of names was gone. Supervisor asked me to leave the POE transit area and enter Canada first. I said "your agent refused me entry to the US and I have the right to enter the US". The CBP supervisor said "No you don't, we let you in as a courtesy, now get out of here" and escorted me to Canadian immigration. Canadian immigration were blown away with this story but let me into Canada without any issue.

I went out, and came back in, now entering the same POE from the Canadian side, versus the direct in-transit side and presented my passport to a female US CBP agent. The first thing she wanted to know was if I was recording the conversation. I was doing no such thing, showed her my phone which was switched off. She then got a call and picked up the phone. I looked up and saw the same CBP supervisor talking to her from another booth 15 feet away. She then took her stamp, changed the date and stamped an incorrect date on my US passport. When I asked her to stamp the correct date, she asked me to go to secondary to have it corrected.
I stated in very firm and polite terms that she needed to change her date stamp and re-stamp my passport with today's date. After a stare down, she did just that. I left and as I exited, the CBP supervisor came up to me and said "I hope you had a pleasant experience with our agents who are here to protect you".

This episode was reported to the CPB using their complaint form and resulted in a phone call apology from US CBP Port Director in Toronto. On February 4, I received a written apology from the Port Director as well. Sadly, I never got my pen back, the CBP supervisor kept it! Just another GE experience.