Originally Posted by
T8191
Skyrocker, I admire your rose-tinted view. Do you honestly think that BA cares about being 'tech-savvy' and modern? They just want to save money on staff - period!

This is it - they just want to fire people.
Things that we think of as part of the service Senor Cruz is really of the opinion that they are being given away for free. He would like to put a stop to this.