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Old Aug 21, 2016 | 4:39 am
  #2  
Percy Pig
10 Countries Visited20 Countries Visited30 Countries Visited10 Years on Site
 
Join Date: Oct 2010
Location: AFC
Programs: BA Silver
Posts: 295
Hi,

I noticed that my flights on UL in March had also changed quite a bit. I have just got off the phone to Sri Lankan (I called the UK number but I was put through to someone who spoke very little English! I was then put through to a supervisor who did speak English...)

She confirmed the reason for the flight changes was indeed the runway being closed from January to April from 8:30am to 4:30pm each day. I gave her the new flights I wanted to be booked as the ones I have currently been rebooked on don't work for me.

The agent said that it had not been decided by head office whether all flight changes to do with this would be free of charge or not! I laughed and said seeing as they had cancelled the flights they didn't really have much choice but to change free of charge. She said there was nothing she could do right now, but they were expecting the decision to be made by the end of the month, so I should call back in September...

I suspect this could be interesting...
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