Originally Posted by
rje444
Often1,
Thanks for the advice. Yes, I made the purchase with a Citibank Mastercard. So I called Citibank a little while ago, and even though they said it was over their time limit, I did persist and they gave me an address to write to for an appeal on that decision. So my fingers are crossed that they will help.
Did you try calling again to see if you find a different agent.
I don't remember if citi has a message feature from account like chase but if they do, the message might go to a different team.
Atleast with Chase I know that message handling teams generally have more authority than phone CS.