Originally Posted by
onchanman
This was for a flight booked on 4th August to fly on 5th. I've raised a query about a refund but have received a vague reply that was not very helpful. They are offering to send the case to the refunds team to assess whether they are prepared to do a refund, but state that this will take about 6 weeks!
I think you never paid the APD. This change happened a while ago and as I noted if you get a quote today no APD is charged for a 12-15 year old in Y. I would be surprised if that has been changed from 4 August to today.
As suggested by
Ldnn1, I would have a look at your e-ticket breakdown. Can you post it here perhaps with details of what you actually booked?