Originally Posted by
onchanman
I'm not sure if this has been covered elsewhere, but I'd like to highlight BA's conditions of carriage which deny children their APD exemption when the booking is made within 3 days of departure. See this quote from there website. This is outrageous.
Air Passenger Duty (APD), a UK government tax on flights departing the UK, changed recently for 12-15 year olds travelling in economy. Depending on your type of flights and when you purchased them, you may be eligible for a refund. If you are eligible, you must take action at least 72 hours before you travel to qualify.
When you choose to cite to contract language, it pays to consider it in context and to read it carefully. Definitionally, a refund may only be made on a payment already made. If one did not make such a payment, there can be no refund to make. Moreover, as the provision itself makes clear, this is all dependent on "when you purchased [your ticket]."
What specifically is your complaint in your specific situation?