Originally Posted by
UA_Flyer
As a long time GS, I feel kiosk is great for domestic travel when I fly out of DCA, FLL, MIA, and other non-hubs. Simple and quick and I am on my way.
For international travel, a human agent will be nice when there are problems with passport and visa scanning functions and multiple airlines are involved. Luckily, GS agents have been wonderful at SFO, IAD, EWR and ORD where I fly out most for international destinations.
Not a GS, never will be, but agree 100%! For domestic, the kiosks are great. 99 out of 100 times, I don't need anything else. Heck, I can't remember anything domestic where I needed any more checkin help than a bag drop.
For international, except for the really simple cases, it's good to have staff nearby if/when checkin goes awry. That's where the complex happens.