1353513636,
Thank you for the advice, which would be normally be a good idea, except in this case AirAsia has strung us along for over a year since we paid, always saying the refund was almost ready to send us, but never sending it, and now it has been too long for the credit card company.
This is clearly AirAsia company policy. They keep making promises and stalling until most people give up, and then they keep the money.