Originally Posted by
RogerD408
If you've made a habit of doing suspicious activity, they do have the right to shut down the account altogether for fraud. A one-time situation may not demand drastic action, but if there is a history, firing the customer is in order.
But why do you consider booking, paying for and checking in to 2 separate hotels on the same day as 'fraudulent', and grounds to 'fire' customer ?
IMHO this is absolutely and perfectly legitimate, whatever the circumstances, and the only action that SPG could take against the customer is to correct any error in points and stay credits if they have not been correctly assigned under the terms of the SPG program.