Originally Posted by
jackthewelshman
Hi Dave, point taken and I agree. I made a mistake as I overlooked this in their terms and do not expect them to give me a BPGR. I'm not complaining about this.
I just ideally wanted a human to human interaction interaction with customer services, where we recognise my mistake and allow me to take the Avios out of the equation (cleaning the slate) so that they can price match. Instead of a "rules were broken, cannot compute, will not compute".
Is this really asking too much? I am asking you genuinely to see if you think that this is a reasonable solution, or if this would be me being very difficult and the company should just bag what they have as the customer was stupid. (Ticket purchased 12 Aug, support ticket raised 12 Aug).
While it's reasonable to me, airlines, and BA in particular do not think like this, except in very limited circumstances (their errors or delays, and sometimes with very high value customers).
The only possible out could be that they did not respond to your price match in a timely manner (within the 24 hour cooling off period), and that you would have canceled if they had. Of course this would require that BA agree to this, and ticket prices not going up since you made your booking. It seems a long shot at best to me, and probably not worth the hassle.