Normally, its 1-2 days, with 3 being the outlier. It shouldn't take 5 days.

If you want to PM me the date and flight info, I can look into the delay.

We are in the middle of transitioning back to the iPhone 6plus devices that were debuted last year for a short time. So you could have gotten caught in a changeover delay.

However, if you are within a couple of days of needing to turn in expense reports, I've heard that some of our business travelers take a picture of the transaction screen on the FA's device and use that.