Originally Posted by
Jasper2009
Indeed, some hotels / chains do create personal files containing all sorts of information ranging from family status, # of children, profession etc. to more obvious things such as preferred drinks, allergies, meals eaten etc.
A while ago I stayed a hotel where the staff asked me how my activity was which I had booked when staying at another hotel (same chain) - which I found both amusing and mildly irritating.
I agree. But I do understand to some extent as they are trying to be service oriented which is great but at the same time kind of disturbing. Especially when you have not stayed at the property but a few times.
This also happens more at international destinations more so then domestically in the USA.
I am a platinum premier with Marriott and a diamond with Hilton. When I have stayed at a new hotel within minutes of my arrival after checkin most of the staff will great me by name as I walk to my hotel room. It is almost like they have a little button to press that alerts all the staff to remember my face while I am checking in.