Originally Posted by
swm61230
I agree. But what is even more strange is when they have a conversation with you about things in your life that you never remember talking with them about. It almost feels that they might put some other information about you for them to know and converse about rather then just your photo.
Indeed, some hotels / chains do create personal files containing all sorts of information ranging from family status, # of children, profession etc. to more obvious things such as preferred drinks, allergies, meals eaten etc.
A while ago I stayed a hotel where the staff asked me how my activity was which I had booked when staying at another hotel (same chain) - which I found both amusing and mildly irritating.