Originally Posted by
BendikH
No, it was no UA. It was SAS. The form I was given (with incomplete tracking information) was an SAS form and the number they told me to call +1-650-821-6250 is answered by a robot that thanks you for calling the "SAS Scandinavian Airlines Baggage Team". Yes, I arrived on a UA flight, but, as we were informed during transfer in FRA, baggage for half of the rebooked passengers never left Copenhagen. So, sorry Scandinavians, you can't pass the blame to UA.
Not that I as a Scandinavian will not accept responsibility
, but it is always arriving carrier, irrespective of IRROPS, that is responsible for missing luggage. It may be unfair, but that is the procedure. You should have received a UA PIR file no.
You arrived with UA; hence UA baggage team is responsible, also from an Insurance point of view, for locating and replacing your lost luggage. They will then deal with recourse from SK.