Originally Posted by
mamabigdog
We just found this out the hard way, that not only are we denied their hotel night for a 17+ hour layover, but we are also denied their chauffeur service in DXB and FCO.
To be clear, you weren't "denied" those services, you weren't entitled to them.
Originally Posted by Emirates Chauffer-drive Terms and Conditions
Chauffeur-drive service is not available on complimentary tickets
Originally Posted by Emirates Dubai Connect Terms and Conditions
Eligibility to ‘Dubai Connect’ will be determined against a minimum fare type paid for your Emirates flight.