Originally Posted by deniah

I think this part of the communication has been greatly improved.

Recent experience on the group made it abundantly clear - during booking, during check-in, etc - about the (reduced) baggage allowance and treatment of status.

There is still a small gap, and that is when booking flights with 3rd party travel agents (expedia, travelocity, etc). These systems don't accurately show the policy, assumes a standard allowance, with a catch-all of "check with airline for specific detail". More effort needs to be put here because it can easily deceive the infrequent flyer and cause some grief and bad image