Thanks, philemer! Glad to be (somewhat) contributing and not just lurking!
Those are great suggestions. Unfortunately, I've tried most of those browsers, and even the mobile versions. To date, I've tried IE, Edge, Chrome, FF, and Safari. I've also tried the Chase app. I've tried every combination of middle initial, middle name, etc. too. The Chase CSRs have tried as well, also with no luck. I'm thankful that the Twitter team is so responsive, but it looks like they can't fix it.
This certainly isn't the end of the world since they seem to be willing to manually adjust the points, but that hardly seems efficient. I'm trying to figure this out before next week... Who knows what kind of chaos adding or PCing to the Sapphire Reserve will cause! Trying to jump on that early in hopes of bypassing 5/24.
I saw a Reddit thread talking about this, but they seemed to clear it up easily by unlinking cards. This FT thread seems to be the most comprehensive.
I'll keep engaging the Twitter team in hopes they can figure it out. I guess I could try the Executive Line if all else fails. I will keep you posted!
Originally Posted by
philemer
No need to apologize and welcome to FT!! This is a long shot suggestion but have you tried another browser? I would also suggest reading all the old posts here, especially from 2015. I was having xfer problems and switched to IE and my xfer worked fine. Your problem is more complex but, hey, give it a try. I normally use FF but switching to IE fixed my issue.
Good luck and keep us informed of your progress.
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Quick update: I downloaded some new browsers on my phone (Opera and Dolphin). I can't log in to Chase.com at all through those for some reason. I went back to the Chase app and none of my UR information is showing up. I get an error message saying it's unavailable. I'm not sure if this is good or bad news!