Originally Posted by linzbh

I flew BA779 on 20/05 which was delayed 3hr3min. The BA website says it was delayed 2hr59min but we were sitting in row 8 so made comment with the FA bout how likely it would be for BA to try an claim the flight would be delayed less than 3 hours as we arrived at the Gate at 20:24:30, and joked about how impossible it would be for them to get the aerobridge attached and door opened in 30 seconds! :P Anyway it took another minute for the seatbelt sign to be switched off and another 2 minutes after that for the aerobridge to be attached and door opened. This puts the flight delay at 3hr3min in my book and made a claim. I was surprised in the response time from CR but reading their responses, it was an immediate refusal.

First I offered a compromise, just a refund in half the avios I used to spend on this trip.
The once that was rejected claimed EU/261 which was also rejected almost within what seems like minutes! Upon responding again stating the actual timeline of event and was rejected once more.
Finally I stated that the EU court of justice ruled that a delay doesn't end until the 1st door is opened that a passenger can disembark from..... then silence..... Now ive received a response saying my claim is being investigated by the flight investigations team. happy days but I wont hold my breath!

Do these copy paste responses, save them a lot of money rather than actually investigate a claim? But i guess its in their interested to discourage customers claiming by initially rejecting in the hope the customer wont pursue the claim.