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Old Aug 15, 2016 | 11:24 am
  #14  
Shanqx
10 Years on Site
 
Join Date: Apr 2013
Location: YYZ/ ATL
Programs: AC SE, *A Gold, IHG Plat, SPG Plat, Marriott Gold, Hertz President's Circle
Posts: 256
Originally Posted by WoodlandCreature
I can't speak for the OP, but this pretty much happened to me when, on a trip to Berlin, my luggage was lost for three days in the Great Munich Baggage Wreck of 2011. Including my winter jacket, and it was a very cold March.

I am of a compact size that's hard to find clothing for, and I had to buy a jacket just to leave TXL — the only one that an airport clothing store had in my size, over-priced, and not what I would ever normally buy. Next morning, I had to rush out to buy more clothes, most of which were ill-fitting and twice the price that I would have paid in Toronto. All told, I spent about $600 for $300 (in Canada) worth of clothes that I would never have normally bought and which I would never want to wear again.

To their credit, LH refunded me the $600, requiring only that I mail the clothes (except for the underwear and socks) to their NY office for subsequent donation to a charity.
did you know they would refund you? was this something you negotiated with LH before you made the purchase?
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