Originally Posted by
jiaklormee
Unfortunately, after writing to the rental agency to pursue the claim, they insist that they do not have to refund me any difference. They claim that they are entitled to keep the full amount even though the repair cost is lower. Not sure if this is in any way normal practice, but it stinks nonetheless
If this was in the UK then you have two routes.
http://www.which.co.uk/consumer-righ...r-hire-company
make sure you state that its a formal complaint. If they reject your complaint you may be able to approach the Financial Ombudsman Service because there is a financial / insurance dimension to this.