FlyerTalk Forums - View Single Post - Do staff at luxury hotels treat guests differently based on room number/type?
Old Aug 12, 2016 | 10:50 pm
  #20  
Kagehitokiri
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Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,871
yes room numbers sometime mean category
(& many room categories only have 1 room)

rewarding revenue can be separate from service

Originally Posted by Pierre&Cédric
It was also the case at Mandarin Oriental Bangkok last time we stayed (August 2014). Flower arrangement on the breakfast table was quickly changed to a different bouquet for high end suites guests (I guess it helps staff to identify the tables which were requiring extra attention).
funny when i saw this thread title i remembered your post >

Originally Posted by Pierre&Cédric
Last Summer at MO Bangkok during breakfast when guests staying in large suites were coming to the terrace the manager on duty quickly changed the flowers on the table, helping staff to identify which tables deserved more attention.
Originally Posted by vuittonsofstyle
But what do you think about the fact that you get a special silk robe (varying colours according to the accommodation) if you stay in a suite? I always feel slightly self conscious wearing one of these down to the pools. But then, The Oriental has a thing about status, maybe because GM Kurt Wachtveitl is married to a Thai Royal. It is all very proper.
Originally Posted by Musken
We have noticed twice by accident (getting glimpses of the guest lists) that we have been VIP-ed at two different hotels and have definitely felt a difference at those both when it comes to attention from staff, gifts, extra amenities, upgrades, best tables in restaurants etc. One time we had booked a basic room, the other time the "basic" suite (if possible to say that about a suite ), so I do not think it has to do with room (only).
were one or both of the hotels FS ?
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