nobody knows whether or not this actually happened and if it did, good for DL. However, the need to make a video about it really wasn't necessary.

Bring back Richard! First, the computer meltdown that cripples Delta flights for two days, the loss of JFK-NRT and now propaganda videos, what's next?

If I was Oscar over at UA, I would be salivating at the chance to win back lost costumers at this time. Delta is shooting themselves in the foot.