Originally Posted by canadiancow

I'm actually surprised they aren't smarter with this.

You enter your Aeroplan number, and it pops up all your information on the agent's screen.

Why not also look up your booked itineraries, and scheduled flights. If you have a flight within 24 hours, you could get the equivalent of dDiamond priority.

If you have a flight within 4 hours, you could get a special priority that's only for "immediate" travel, above even dDiamond.

That solves the "help I'm stranded" issue while still giving absolute priority to the dDiamond who wants to make a change for a flight six weeks out, over other people calling about similar issues.