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Thread: Long wait time calling Aeroplan
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Old Aug 11, 2016 | 3:15 pm
  #31  
CanRulez
15 Years on Site
 
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,982
Originally Posted by ValueHunter99
I hope they are aware of this issue ... if it is the system that screws up, then the reps must be doing nothing ... or may be they just have 1 person answering the phone? even with just 1 person answering, the wait time should not be this long ...

Is there a way to contact the management of the company other than going public?
From what I've read so far, it appears those that have status, especially as a SE, have very reasonable wait times. Those that don't, have to wait a very long time.

Do you have status with AP/AC?
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