Unfortunately not a hotel review.
I popped into this property earlier this week as I was staying next door at the Novotel. Idea was to get an impression of the property as there are mixed reviews on TA.
The Pullman KLCC took over from the former Prince Hotel in 2015 and is located opposite the Pavillion shopping centre. A large up-market mall in KL with a very big food court, some bars, cinema etc etc.
It's separated from this the Pavillion mall by a wide road which can be dangerous to cross - so there is a pedestrian linkbridge about 100m up the road (close to the Novotel). This is also the long linkway that takes you to the KLCC and Convention Centre.
Between the Novotel and the Pullman is now the completed Banyan Residences (which owned by the Pavillion management) and also has it's own linkbridge to the mall. Once that link is open it will be very easy to head across.
The property is very large with a grand entrance. However not much has been renovated. From a distance it looks ok, but even the wooden check-in desks have patches all over (a single coat of varnish would do the trick
)
The property has two L-shaped towers that in a way form a square with a swimming pool in the middle. One tower are the residences and the other the normal hotel rooms.
I asked to view a room on each side and was then shown a 1-Bedroom Apartment (Residence) and a Deluxe Suite (Hotel).
Interestingly a 1-Bedroom Apartment costs roughly the same as a simple Deluxe room on the hotel side. Is there much difference? Not really.
Non of the rooms have been renovated yet, but all have new mattresses. But the furniture, carpet etc are all a bit dated (last renovated 10 years ago). It's not too bad though.
Apartments have full kitchens (stove, oven etc).
Apartment guests have their
continental breakfast at a restaurant on the pool level.
Hotel guests have their
typical full hotel American breakfast at the restaurant at the lobby level.
So that is the main difference. (Smaller breakfast for residence guests).
There is an Executive lounge on the (4th?) floor. Not high up. Quite ok, but also a bit dated. Staff there were VERY friendly and everything seemed very personal there.
The next step of renovations will be enlarging and renovating the executive lounge.
After 7 months they have now also finally firmed up their mock-up guest room and room renovations should start in Q4 or early 2017. (They don't seem to be in a rush - when I was there, they were running at 95% occupancy).
Side note: As a platinum guest, even if you book the residences, you have access to the Executive lounge and its facilities (1hr free meeting room etc).