Was not sure where to post this on the MR Board, shame we don't have a "stupid things to complain about" thread....

Apologies to those who have clicked on this & thought "why didn't he make his point in the subject line"

Anyways logged into my account earlier today - NEGATIVE 6,368 points

Like a good FT'er, I always sail close to the wind points wise - redeem for travel packages/great value, as soon as I have sufficient points...you never know when our points will be "enhanced"

I've recently splurged on a 5 night stay @ the Grovenor House (Sharon - yes, that's your fault ) which will start on Monday

First thought - yikes, will I be sleeping on the street?
Second thought - how can this happen?
Third thought - call MR...

Funnily enough the automated Platinum Line (automated?? Really - for folks that sleep 2 months + in your hotels a year) didn't recognise my "I have a negative balance"

Zipped through to a very helpful chap - explained my issue

After a few keyboard clicks -

We know abut the issue
2,000 customers are impacted
It will be resolved today

Hotel in question >>>

Houston Marriott North
07/23/16 - 07/27/16
22,157 points
(9,771 base + 4,886 Elite+ 7,500 extra)

The sharp eyed amongst you will spot the error (no I'm not talking about staying in GreensPoint...)

Apparently a disgruntled employee changed the platinum bonus; hotel realised & wanted to claim back the points...

Imagine my delight when I saw this in my account

GOODWILL ADJUSTMENT 10,000 points

Fair play to Marriott, I'm quick to criticise, so felt that I ought to praise..