LOL...it was the proverbial zoo. Our first clue was when 4 of us, starting at 4am, came to the ticket counter and there was one of our Skycaps telling us the outside computers weren't working. We tried to use a kiosk and we got the same error message. On the kiosk, self-serve side we have 4 computers that are able to use Deltaterm. Don't laugh...DT saved our, and other stations, a**es. All of the computers on the "full service" side have DT capability. We shut down the kiosk side and all, eventually, went to the full service side. We made a mistake of not having someone ride herd on the 3 lines. In CVG, we have a Sky Priority line, a Silver line and a catch-all Special Services line.Yes, we made a mistake as the Sky Priority line turned into the everybody and their brother line. I apologize to all of those who were entitled to Sky Priority that got stuck in a line that stretched 2 or so times around the kiosk area and further. Another learning item was that we should have taken 1 agent to only handle those who only needed a BP...that was another item of customer frustration. I was handling UMNR's. We suggested that they reschedule their travel. No one took me up on the offer. When I left at 11am our lobby was nearly clear...but, I'm sure, the overall chaos was still being felt systemwide.