Yeah..

What's sad is that ACS, well just all CSRs were and still are as dumbstruck and informed as we are. It's kind of hard to know whats going on or what to do with something you have little control over. Thats ITs job, and they failed -bad.

In the end, there had to be some human error or missed factor overlooked. DL has generators, so the fact that they didn't cutover to it is shocking.

To all those in reservations and refunds my condolences are equally as high. The amount of enraged passengers who missed their cruises and events is insane and it's really sad how they take it out on the front line, forgetting how little control they have over the situation and what they can do. More-so, with how many people are dissatisfied with the $200 waivers. It's hard to help someone with stuff like this when there's only so little you yourself can do ..So it's very appreciated. Those who are stuck, I feel ya', but just remember you could be flying RyanAir two days in a row w/ a somehow excited Rene.