Originally Posted by
ProfRB
I've lost a lot of respect for Delta over the last couple of days. My flights yesterday went fine, but my 18-y.o. daughter is still stranded in ATL. Last night at 2:00a, after 10 hours of delays and I've lost count of how many flight cancellations, the Diamond desk was saying that the earliest they could get her into her destination airport is Wednesday. Meanwhile, pax in her shoes are left to fend for themselves for two nights at the ATL airport with no food vouchers, hotels, showers, etc. etc. Delta's response is "there are 30,000 people stranded there so there's nothing we can do." I hope there are at least a couple of competent class-action lawyers among the stranded.
Why have you not arranged a hotel room for your daughter, or she for herself? I just checked and there are rooms near ATL. This is obviously a highly unusual and rare situation--do you really expect DL to have the capacity to accommodate everyone quickly in an event like this? It is very likely that if you pay for your own hotel room that DL would reimburse later on. I feel much worse for folks at places like NRT where it would be much much more difficult to get to a hotel without airline assistance.
Also, it has been widely reported that DL staff were making snacks, etc. available. Plus, they issued a $200 travel voucher (and maybe more will come), so this should have been enough to at least cover meals, and possibly a night at a budget motel if cost is a concern.