Originally Posted by cur

i didn't bother reading most of this essay (the same way ac customer relations won't) but it seems your flight was cancelled, the contract agents that handle the 1 ac flight a day had no clue what was going on, you kept checking then reclaiming your bag, and this hindered you from making alternate flights.

shift happens man but whenever possible you should always buy tickets directly thru the airline. this way if you're presented with an irrop you can call the airline directly and have them reroute you. don't deal with airport agent lineups. you need to be proactive, not a sucker waiting in a line hoping that someone will fix something tfor you. unfortunately air travel in majority of the world doesn't really work that way anymore.

if you were short on time you should have stopped waiting for your luggage and prioritized getting your body on the plane. then in yyz you could have the airline forward your bag. while schedule is not in the conditions of carriage, having the airline (eventually) deliver your bags to your destination is.