Originally Posted by flyquiet

OP has asked for a process to get satisfaction, but it looks to me like parent and son arrived at the destination and made the court date and had some luggage delivered late with one still missing.

So, if I am reading this correctly, it looks like the actual "loss" is the delayed luggage. OP should expect reimbursement up to the EU limit for baggage items purchased to cover for what was not delivered once the delay reached the length of time provided in that law. Personally, I would just buy the required stuff and send the bill. Nothing is to be gained by sitting waiting for pre-authorization to buy the stuff. That just reinforces/proves that the stuff is NOT actually urgently required. If you need the stuff, you need it, so buy it, then stomp your feet to get them to pay the bill. When they refuse, resubmit and demand an explanation. When they offer an inferior amount of money, demand an explanation for why the full amount is not given. Keep on until they pay. But don't sit back suffering without necessities waiting for them to give their blessing because I would not expect them to leap forward and offer help.
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