Originally Posted by
sdsearch
Seems like a very strange dropoff to me. Every dropoff I've ever done either I meet with a live person to whom I hand my keys (or leave them in the ignition since they'll need to put them in the ignition to check the return mileage, the gas guage, etc), or if it's unattended there's an envelope where I'm supposed enclose my keys in a key drop.
If this was an unattended return, what did they instruct you to do with the keys?
If there was a live person, why didn't they take possession of the keys while you were still there?
In the 150+ rentals I have had with Avis, there have been a many number of times that I have been in a rush and I have waved to an attendant walking to the car, that I'll take an "email receipt" and run off to catch a flight, never had an issue like this in the past. Never thought of this drop off habit as "strange" as I've seen many a coworker and others do the same, but hey, there's always a first time right? I should be more careful in the future.
Anywho...your post gave me some ideas, so yes it was an "attended drop off". The attendant came in, I took my bags out from the trunk and told him keys were inside the cupholder and flashed the gas receipt saying I had topped off the gas. He then sat in the car,checked the miles and gave me a receipt.
So for that to have happened - the key fob would have had to be inside the car, right? If the keys were on me he couldn't have started the car?
In my confusion and stress I had forgotten that detail. So if I hear back from Avis or see a big charge maybe I will tell them that.