Originally Posted by
stampcollector
I was on a flight today (won't say which one incase the pax involved is on here) and the CSD (or whatever their current title is) took a passenger back to their seat, went and got their iPad, came back and told them that they had put an 'official verbal warning' against their name- what would this mean/ entail?
Well that's impossible to do, we can give verbal and written warnings, we would then complete and incident form which would then be passed on to our security department who would then decide what action would be taken against the customer.