LATAM fidelidade award ticket with Turkish Airlines
I need some urgent advice and help.
I have tried to book an award ticket using Latam Fidelidade on partner airline TK for the follwoing sectors: (Kazan, Russia to Khartoum, Sudan; with a connection in Istanbul)
KZN-IST 17 APR 0220-0555 TK-428
IST-KRT 17 APR 2000-2420 Tk-680
the Latam agent is quoting 25,000 points, wehere as on the LATAM website the points from Zone - Europe to Zone - North Africa, one-way economy is 15,000, with connection the same zone as Russia & Turkey (Europe).
Are the amount of miles to be redeemed are correct? If not who should I contcat as the agent has flaty refused to enquire more into this issue. I have already completed an online form on the Latam web site and it has been 2 weeks since no response has been received.