Dear All I don't know if this is the right place to post this thread, so forgive me if it is not the right place. Along with the necessity to share what happened to me and my 8 years old little boy, I would like to see if there are the conditions to get a full refund for the air ticket and what to do to pursue this goal as I've already notify Air Canada and FlightHub about this inconvenience. I let both of the them have the AIR PASSENGER RIGHTS EU COMPLAINT FORM along with my fax and email request for the refund which I quoted below

QUOTED

I am XXXXX XX XXXXX and I traveled with my 8 years old son from FCO to SFO via YYZ on the AC 891 flight on July 18, 2016. Booking reference # KLXXX, eTicket # 016XXXXXXXX.

For technical reasons the AC 891flight scheduled to depart at 11:20 am, departed at 4:20 pm with 5 hours delay. Nobody told us what was going on nor assisted us with, for instance offering a little bottle of water, and traveling with a minor that was very unpleasant.

Finally we were able to board and during the flight we were informed that we had been re-scheduled on the AC 759 flight. Once we landed at Toronto Airport at 7:28 pm we literally run to the connecting area and sought for Air Canada representative to get our boarding passes. I was told that I was not scheduled on that flight and that I had to go trough security, get my luggage and seek for an Air Canada representative to get a package for stranded passengers and had to spend the night in Toronto, beside the fact that I had been traveling with my 8 years old son, and the all situation was already uncomfortable considering the odyssey we had to face to get there, the next day I had an important obligation in San Mateo, CA court that I could not miss. So I insisted and insisted with the operator, which was really rude, and finally found out that it was checking my name on the Seattle flight when I had to go to San Francisco. He finally printed and gave us the boarding passes.

This time we literally rushed towards the gate as the time was running out because we wasted a lot of time with that rude operator. We passed security and we scanned our passports and we headed towards the gate where we were stopped and told to go to one of the Air Canada representative there thing that we did. There was a line, the time was running out, it was very late and the flight was about to leave. The operator told us that we could not depart that night because our luggage were not following us, I told her that I didn't care of the luggage as I had to find myself and my son in San Francisco the next day. She replied it was not possible. I told her and showed her the Court Order with my obligation to stay in San Francisco the next day. She talked to a manager without positive results, my son started crying, I saw people being allowed to depart and said OK your bag is missing you can depart, so Iasked why the same could not be applied to me, they replied by saying that because they were the luggage were not in Toronto. I don't know how come I remained calm and didn't lost my mind and kindly insisted and said: I don't care about the luggage at this stage and I am pretty sure the luggage is not here as it is more than one hour that we landed and our luggage, as you checked many times, was not in the system so definitely not in Toronto so why I couldn't depart like the other passengers. My son was crying bitterly, the operator stamped our boarding passes with the stamp: Missing Bag and told us to run. We still had to pass the passport check and immigration control and run to the gate, we didn't miss the flight for few minutes because the AC 759 flight departed at 9:11 pm instead of 8:55 pm, exactly 16 minutes later that were precious and allowed us not to miss it.

As you can see from what I stated it was a really uncomfortable experience, the result of a high level of disorganization and no one bother to rectify the situation that was even more severe due to the presence of my 8 years old child.

After 6 days of the end of this nightmare I am still frightened thinking of the consequences if I could not board on the AC 759 flight as they, for various reasons, wanted. Adding insult to the injury, at the moment of I am writing this letter I have not received yet two pieces of my luggage and I don't know when they will be delivered. One of them, beside other important personal effects, contains my medicine, medicine that it's 5 days that I have not taken.

My question is which was the usefulness to spend the night in Toronto because my luggage were not following me that night when after 5 days Air Canada doesn't know where they are (Baggage reference: SFO AC55549 name: XXXXXX)

As per this, I am hereby requesting a full refund of the tickets for me and my son as a partial compensation of all the problems we faced. I say partial compensation because it doesn't repay my son and I all the stress, physical and emotional discomfort we had.

Yours sincerely

UNQUOTED

As per today I have not received any reply from Air Canada and FlightHub. For completeness of information I would like to add that we have been traveling with 3 pieces of checked luggage. One of them has been received 2 days after our return, one after 6 days and one (a car seat) is still missing.

Grateful to everybody who can guide me to the right process so get satisfaction for this very unpleasant experience we had.

Thanks.