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Thread: Regulation (EC) 261/2004 Delayed flight - Delta Air Lines Definitive Thread
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Old Aug 7, 2016 | 6:36 pm
  #8  
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Originally Posted by FirstInFlight
The reason for the delay is one basis for the airline to contest the claim.

I believe Rene's situation was Delta asserting that the delay was measured by the departure time and not the arrival time. If that issue has not been determined then (and apparently Delta thinks that it has not) then it would be nice to have a definitive ruling (hopefully on the side of common sense and Rene).
In a nut shell you have it. KLM is saying only the 3 hour (they say minutes shy of that number) is all they owe for not the total trip that landed over 5 hours late.

Since KLM will not settle it looks like a ruling will have to come down and decide one way or the other.
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