Originally Posted by
yolandearagon
I couldn't find the exact site for posting this, but since I recently underwent the interview process (after flying to Newark for $508), I thought I'd tell my story of first time use coming home from Greece to BOS. The kiosks were clearly marked apart from other lanes, and I had read my mini handbook. Beware, however, if you have arthritic hands and fingers like me. It kept telling it me the read on my last two fingers was bad or fair. At some point it may also have told me to look up for my photo but I was too busy trying to get the fingerprints. It ended up giving me my slip of paper with half my face (bottom part) cut off and glasses on. The way out in BOS is through the same lane as used by crew and diplomats so it was a breeze. And the agent had no problem at all with my half face -- he even joked that it did indeed look like the top of my head!
I made the mistake at ORD of inserting my passport before getting posed for the photo. As a result it was taken while I had my glasses on and was looking down and didn't match so I got the X. I was sent to stand by a pillar with a "stand here" sign on but was ignored until I asked and was told to stand between the pillar and the CBP lane and go in the next time the officer who had been studiously ignoring me was free. Apart from that it was quick and painless!