Originally Posted by ttama

What BA are doing doesn't match any definition I can find of 'benign negligence', a term that usually defines a conscious decision to do nothing in order to benefit the recipients. Unless you mean that BA and their shareholders are the recipients, and that they are deliberately describing the service they offer to customers as better than it really is? In that case, I may agree with you. But in that case it's still deliberate bait and switch.