Hi everyone,

This is the first time this has happened to me on a flight and need some advice:

I flew from DOH-BOS at the end of July in Business. The in seat TV monitor was not functioning properly - I could not choose any movies or view any of the selections on the screen. The monitor only displayed the "welcome" screen and wouldn't change to anything else. I was able to shut it off and change the brightness though. The handset only allowed me to choose movies (not TV shows or games etc) and kept on replaying the same movie even though I picked something else. The cabin attendant did a reset on my system 7 times (yes, 7 times!!) but still nothing happened nor resolved. I was only able to watch 1 movie - superman vs. batman the whole flight.

I am BA Gold (OneWorld Emerald) but I know that doesn't do much flying on a different airline, let alone Qatar.

I was told by the head purser that she would write a report and that someone from Qatar Customer Services would contact me in a days following arrival. Obviously, no one contacted me. I wrote in to customer relations and and the response was "As a gesture of goodwill, we would like to offer you 5000/- Qmiles which can be credited to your Privilege Club membership account upon request. Qmiles are to be credited to Qatar Airways frequent flyer account only.
If you are not a member of the Privilege Club, our frequent flier programme, you are kindly requested to visit www.qmiles.comto instantly enrol. Once enrolled, please forward us your membership number in order for us to arrange for the credit of the Qmiles."

Now I don't know what they're thinking, but 5000 Qmiles can't be redeemed for anything (other than excess baggage, but with my status it's waived anyway!). I had suggested perhaps a travel certificate or a waive of change fees as I was thinking of changing my return date, but the customer relations representative replied with a strict "NO".

How can they justify 5000 Qmiles for a non fully functioning TV screen for a 12hr flight?!

Does anyone have any suggestions on what I should do further to pursue compensation?