There's a closed thread that informs about the build: http://www.flyertalk.com/forum/inter...en-2016-a.html

As there's no dedicated thread, here goes my experience with the property:

Arrival
Even though the hotel and HIX had done a campaign to inform taxi drivers, our driver didn't know where to go - having mentioned in between i12 mall and roxy, the driver immediately knew where to go.
Once at the front desk, staff requested our passports. It took them a long time to understand my nationality and even after I told them my nationality, they chose to use the wrong ISO country code, despite it being present on the passport. Whilst one staff entered the details (they should have done that off of the copy they took), another staff said "oh, we have our own iced coffee - would you like to try?" to which I gladly said yes. Unfortunately, it was not drinkable (too much condensed milk and sugar) but we were then offered miraculously another option - iced tea. that one was drinkable. Staff then asked for my credit card which I declined as I was travelling extensively last and this month and I don't want my card to be blocked at every check-in. Instead, I requested to leave a cash deposit in foreign currency which really threw them off. They said that they would need to check with their manager and asked us to have a seat in their lobby (which is The Pavilion on their website - besides the rooftop pool this is for me the only nice feature in the hotel if it weren't so exposed and small). There, they forgot us for 20 mins. I then went to the front desk and asked if we could have our rooms and another staff took ownership with what seems like a completely lost duty manager standing at the side. She gave us a room on the 15th floor (highest), before were were given a room on floor 11 and said someone would f/up regarding the deposit.
30 mins later, the Front Office Manager and 3 other staff were at the door, offering apologies and a bottle of wine which I declined as I don't drink wine (though my girlfriend does, it would be a spoil as she'll not finish it). As she didn't carry the receipt for my cash deposit with her, we agreed that I'll collect it when coming downstairs. As per the FOM, they were unable to take foreign currency as they wouldn't have a moneychanging license - something that doesn't make sense considering that other properties just take the bill and then return it (or don't take any deposit being a spire member).

Room
The room looks bright and cheerful with its peranakan decor, offers a nescafe machine with 2 caffeinated and 2 non-caffeinated capsules, an open bathroom with a separate toilet. the window of the shower is clearbut has a curtain. other indigo hotels have solved this better by providing a milk glass.
Rooms are small and looking at the website, there's only 2 room types differentiated only by the floor number. On pictures, there seem to be rooms with bath tub, but they seem not to be bookable separately, our room had a plastic chair in that position.

F&B
There's a 'hip' restaurant in the former Joo Chiat Police Station called Baba Chews - on the occasion of our visit they majorly screwed up and so we didn't go for breakfast. Won't go into detail, you can search my review on google along with an image of the lamb rack. Upon complaint at the restaurant we were fully charged, hotel took 50% off - should have been a 100%.
No room service menu in our room.
There's tons of dining options around the hotel - better choose from there.

Staff
Friendly but to keep it with a SG expression - blur - except for one staff nobody had a clue of anything and they hold themselves like this is their first time working in a hotel.

Cleanliness
Our room was dusty and still had dirt from the tile grouting - the project manager of the building should have gotten it cleaned up better.

Overall
Nice place for a romantic getaway once a few kinks are worked out.
If on a budget, the HIX is the much better choice - the indigo actually feels like a painted over budget hotel.
Would not stay for business (no work desk!). In that case, if you need to stay in the area, select Katong Village Hotel (they also have a club floor and properly sized rooms).