Originally Posted by
BearX220
Calling a cutback an "enhancement" or "modification" is now so firmly embedded in airline communications culture -- with no apparent cost to the airlines -- they have no incentive to shift to honest language. They've been on this track for fifteen years, and they're making more money than ever. Why change now?
The second I saw the word "enhance" in the email, my immediate thought was, "How is United going to .... me today?"
I was not disappointed.