FlyerTalk Forums - View Single Post - lost benefits when booking through 3rd party site?
Old Aug 2, 2016 | 2:23 pm
  #15  
Artpen100
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10 Years on Site
 
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,278
Note that rules for changing tickets are often different for the third party websites than for tickets purchased directly with the airline - and the third party websites don't always honor their own change rules (which I learned the hard way, though a little complaint to the DOT helped straighten things out). In short, if anything goes wrong, you will wish you had purchased with the airline. I also use Matrix ITA, then purchase with the airlines (which sometimes takes a little work to come up with the same itinerary).
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