Originally Posted by
mangoMan
...
- Booked a car to/from LHR via email in advance. ...
- On arrival at LHR did not see anyone holding a sign with our name. Had to call hotel. Driver was out waiting in parking area, but ended up coming in and finding us. ... Hotel staff apologized to us and didn't charge us for the transfer, so they made good in my opinion.
- ... verify we had car booked for return to LHR the next morning, but they had no record of it despite my having set it up weeks before via email. No problem to schedule it, but good thing I asked.
...
Understanding that they didn't charge you for the car from the airport, do you know if charges for cars they arrange from and to the airport are
usually included on the hotel bill (or paid for separately)? If included on the hotel bill, do you know if they generate Gold Passport points? Thank you.