Originally Posted by
LukeO9
Beyond bad service, such that an assessment of service proficiency doesn't enter the picture.
I doubt that many people would be lodging complaints that they managed to get awards booked that they shouldn't have been able to
Originally Posted by
LukeO9
Tha agent(s) were only correct once told they were incorrect.
The agent was correct that the routing for the journey was not valid
Now that you know that the agent is correct that the new routing is not permitted , you need to decide what to do
e.g. try and book BKK-KUL-MEL , buy SYD-MEL or find availability on a flight to Australia where the agent will permit the circuitous routing within Australia or cancel the booking