Originally Posted by
djjaguar64
If they use their brains they can see the star gold status on the card.
To defend the agents, perhaps the computer won't let them do it. I've had YUL agents not be able to do things to then have the concierge to it airside. Same station, same PNR.
I think AC doesn't want their checkin agents to be able to help? This is the best charity I can grant, because the rest of the post I could have an amazing time with, which I won't. My wit is extra-dull at the moment with a few woodford reserves in me, which means it's a knife with which you could board a plane.
To the OP: My condolences. The form CanadianCow was referring to can be found here (for English), just go here and select "Baggage Claim" for your Issue.
https://help-aircanada.com/aircanada...ue.do?lang=ENU
btw, I love how it's "createIssue.do" and not "reportIssueCreatedByAC.do"