Originally Posted by
Isochronous
CX379 HKG-DUS cancelled tonight.
I'm on a F redemption booking via QFF. Will CX rebook me or will they palm me off to QF, in which case the obvious problem is finding award bucket availability at the last minute - but surely CX have a responsibility to honour the ticket?
2747-3333 is engaged when I try to call. What should I do?
Also, I already checked-in my luggage via HK Station Airport Express. What should I do about my luggage?
CX will put you on the next available flight as though you were on a paid booking. The only difference MAY be that you're at the back of the queue as an airmiles passenger, but a queue of 6 in F is not exactly huge.
I don't know the answer to your luggage question.